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Anonymous
September 23, 2021
Question

1 Password desktop application wont open with the correct password

  • September 23, 2021
  • 1 reply
  • 49 views

I want to open 1 Password desktop version 7.7 . I am running Mac OS 10.5.7. I can open the 1 password in Google Chrome, but I can not open mini password or 1 password desktop application with the same password. Pls help. Thanks,

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

1 reply

Anonymous
September 23, 2021

Hi @ups3270!

Do you by chance have a Primary vault in the 1Password for Mac app? The way 1Password unlocks is:

  • If a Primary vault exists, then it unlocks using the Master Password for that vault, regardless of what, if any, memberships are signed in
  • If a single 1Password membership is signed in, then it unlocks using the Master Password for that membership account
  • If multiple memberships are signed in, then it unlocks using the Master Password of the first added membership

If you are using a 1Password membership we generally recommend removing the Primary vault. From what you are describing, it sounds like this is what could be causing the difference.

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