1P 7.9.4 crashing on iOS 12 and 13

Hi everyone, thanks very much for your patience. Our development team have found the root cause of the problem leading to the crash for 1Password on older versions of iOS, and they have published a fix today. You will soon see an update available for 1Password through the App Store, updating it to version 7.9.5.

☞ How to keep 1Password up to date

Once you've updated 1Password to version 7.9.5, it will work normally again. We're very sorry for the inconvenience that this problem has caused you, and again, thank you for being patient with us while we've worked on a solution.

– Will

Confirming the fix. Can you share what went wrong and how this got addressed?

Hey @LosInvalidos

Can you share what went wrong

We no longer beta test updates for 1Password for iOS against anything as old as iOS 12/13 internally, and none of our external testers reported the problem. That indicates to me that none of our volunteer beta testers are running iOS 12/13 anymore either.

and how this got addressed?

As soon as the crash was identified it was escalated to engineering, and work began on hunting down a device old enough to run iOS 12. Fortunately one of our developers still had one, and we were able to reproduce the problem. Once the problem was reproduced it was able to be identified, then corrected in the 7.9.5 update.

Confirming the fix.

Thank you!

Ben

Will
Just got 7.9.5 update from the app store. Massive relief when the app opened. Can you express my gratitude to your programmers for fixing this problem.

@1P_Ben I appreciate you taking the time trying to answer. I am aware of how QA and DEV works. However you avoided all technical details as to why the app crashed. Probably some Xcode changes?

Thanks Will and Ben for your reactivity, save us the cold sweats until the next update!

@lmcbride and @DavidFromFrance

You're very welcome!

@LosInvalidos

I'm afraid I don't have any details beyond what I shared.

Ben

Ben... I just got the latest version 7.9.5 from the app store and it worked a treat! Massive relief to get access to my passwords....Thank you for your help with this. Much appreciated.

Glad to hear it @lmcbride. If we can be of further assistance, please don't hesitate to contact us.

Ben

@LosInvalidos

I got a small update from development: in theory this should've broken when we started using Xcode 13, sometime last summer. Unclear why it broke now, vs then. I realize that's probably still not an entirely satisfying answer, but it is the closest I have for a technical explanation. I hope that helps!

Ben