Solved

1P 8 does not work with Fidelity Android app

Forum|Forum|1 year ago
May 1, 2025
7 replies
343 views

The fidelity investment app produces a version of gboard with no top bar where 1password would typically go. I am also not prompted to autofill username or password when I have "display autofill prompts" set to "below the fields they relate to" (nor do I want to use this setting, having the prompt above gboard is a much better experience).

This is not the only app I have issues with. You cannot handle every edge case. Fidelity is not even a fringe app, it is one of the largest consumer investment brands in the US. The keyboard was an excellent fallback. Please provide a functional fallback again.

1p 8.10.74
Android 15 on the March 1, 2025 update
Pixel 9 Pro XL
gboard 15.3.03.745389837-beta-arm64-v8a (although I get the same experience on the non-beta version)

Android

Best answer by 1P_SimonH

Hey @Dunecat 👋

I want to note that Fidelity recently posted in their subreddit that it's an issue on their end that they're working to resolve, that said, I'll still add you to our list of affected customers in case there's anything we can do on our end.

O

oliverl42

I have the same issue. I swear it used to work...the app says it is linked to Fidelity. Same hardware and 1P. April 5 update. No beta software.

1P_Timothy

Community Manager

Hi @bpenkacik, and @oliverl42! Thank you both for raising this issue.

To your point Oliver, I can see we have notes that historically 1Password for Android did fill the Fidelity app, but an update in that app seems to have altered this behavior. Financial and other high security apps often have sign in pages that are tricky to fill. While certainly well intentioned, it can cause some headaches as well.

I've gone ahead and added you both as affected users on the internal issue we have for this. Thank you again for your attention here!

16229

Dunecat

Please add me, too, as affected (disaffected, even).

A

Apolymoxic

I, too, have this issue. Same exact hardware and 1P. Phone is not in developer mode or have any strange setting.

1P_Timothy

Community Manager

Thanks for confirming that @Apolymoxic.

1P_SimonHAnswer

Community Manager

Hey @Dunecat 👋

I want to note that Fidelity recently posted in their subreddit that it's an issue on their end that they're working to resolve, that said, I'll still add you to our list of affected customers in case there's anything we can do on our end.

Dunecat

Thank you, that's quite helpful.

D

DmanGeekMan

Same issue with Fidelity app and Bank of America app using the latest production version of the 1passwd 8 app on my Google Pixel 7 running latest Android OS and all app updates. No special custom stuff on my phone. Using standard keyboard that came with my pixel. Tried uninstalling both apps and reinstalling them. All my other apps seem to work fine so far. They both detect 1passwd when on the password field and autofill it, but the login field doesn't autofill. When I click on the login field and choose autofill nothing gets filled in.

1P_Dave

1Password Employee

@DmanGeekMan

I'm sorry for the autofill issues with the Fidelity app, please see my colleague's reply here. For the time being, copying and pasting your login credentials from the 1Password app is the best workaround.

Regarding the Bank of America app, please see my reply in this thread. Hopefully both issues can be resolved in the future.

-Dave

D

DmanGeekMan

Please add me to the affected list as well

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