1P 8 Mac app error: offline & won't reconnect to cloud sync

@cwvdl

Your email is here. I appreciate you sending it. Someone from the team will get back to you as soon as possible.

ref: ZD-105909

Same issue, just followed the instructions and sent the email :(

@42pe

Thank you, I've located your email and one of my colleagues will reach out to you soon.

-Dave

ref: RID-94421-682

Hi there, I'm using macOS 12.6.4 (Monterey) and 1P v. 8.10.3 for Mac Desktop and I get the red cloud with the slash thru it. I'm also seeing it on my 1Password for iOS, when I attempt to press the Reconnect button, it throws up several Reconnect mini-windows and then they disappear but I still have the red cloud with a slash thru it. I'm on 1P for iOS v8.10.2 and under iOS Version 16.3.1. I've sent my MacOS 1P diagnostics to the support+forum@ email address. Please advise.

[#TBS-27218-938]

Thanks!

@bhashem

We have your submission. Someone from the team will be in touch as soon as possible.

ref: TBS-27218-938

I’m also experiencing this with 1P 8 on iOS 16. Hopefully we can get a patch soon…

@henrofu

If you're seeing the offline indicator then it means that 1Password on your iOS device isn't able to connect to your account in the cloud and we'll need to investigate why the connection isn't happening on your particular device. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/686052/#Comment_686052
• Your forum username: Henrofu
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

@1P_Dave
[#KRU-56758-756]

@henrofu

Thank you for posting the Support ID. One of my colleague will review the diagnostic report and send you a reply over email as soon as possible.

-Dave

ref: KRU-56758-756

I, too, am having this issue both with 1Password 8 on iOS 16.5 and 1Password 8.10.6 on MacOS 13.4