I noticed 1P Android 8.12.42 frequently crashes when I try to scroll down.Steps: Items tab → All items or one of Tags or Archive → Scroll down → App crashIt doesn’t look like a specific item triggers the crash as it crashes in multiple places. No crash in Home and Watchtower tabs. I cleared cache, tried sign-out and sign-in but no luck. There is no issue with Mac 8.12.42.I can open a support request and send a diag report if it helps. Shin

S

Shin

Question

1P Android 8.12.42 frequent crash during scrolling down

3 replies
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I noticed 1P Android 8.12.42 frequently crashes when I try to scroll down.

Steps: Items tab → All items or one of Tags or Archive → Scroll down → App crash

It doesn’t look like a specific item triggers the crash as it crashes in multiple places.
No crash in Home and Watchtower tabs.
I cleared cache, tried sign-out and sign-in but no luck.
There is no issue with Mac 8.12.42.

I can open a support request and send a diag report if it helps.

Shin

Android

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ShinAuthor

Update: Somehow the issue stopped since yesterday (no crash at all). Hmm...

Trevor_1P

1Password Employee

Hi @Shin,

It would definitely be helpful to take a look at the logs. To do so, I'd like to ask you to create and share a 1Password diagnostics report from your Android device:

https://support.1password.com/diagnostics/?android

Attach the diagnostics to an email message addressed to support@1password.com. With your email please include:

- A link to this thread: https://www.1password.community/1password-at-home-31/1p-android-8-12-42-frequent-crash-during-scrolling-down-25931
- Your forum username: Shin

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

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ShinAuthor

Thank you for responding!

Generated a diag report and opened a ticket ID: 879651.

Shin

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