1P for Edge on Windows not unlocking

Hi @hayduk,

Thanks for reaching out! It sounds like the 1Password extension is having some issues communicating with the 1Password app, so I'd like to ask if you can email us some diagnostics so we can take a closer look and help you there:

• A diagnostic from the 1Password app: How to send a 1Password diagnostics report

• A console log from 1Password in the browser: Save a console log for 1Password in your browser

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/138475/1p-for-edge-on-windows-not-unlocking
• Your forum username: hayduk
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

Hi,

Ticket Number is: 116146

Regards
Stefan

@hayduk thanks for letting us know! We will reply as soon as we can.

Hi,
we've already found the issue together with 1Password Support. The reason the Extension was not automatically unlocking was that native messaging was disabled with GPOs. Native Messaging is required for the communication between the browser extension and the native client.

The setting is included in the Microsoft Security Baseline for Microsoft Edge. We have now configured the required settings by GPO:

Now it works without any problem!
Regards
Stefan

@hayduk thank you so much for sharing! We are glad to hear that things are now working.

Hi,
I have the same problem: The extension doesn't unlock with the app. Could you pleas explain step-by-step how to fix this problem. I don't understand how that works: "now configured the required settings by GPO".

@Joy_1P Did you see my comment/question above?

Does this mean that it doesn't work properly currently?

@Hoelder

I'm sorry that 1Password in the browser isn't unlocking at the same time as the desktop app. The solution that the other user posted may not apply in your case and we'll need to investigate further to discover what the issue might be on your device. Can you tell me the following:

1. If you restart the device does the issue still occur?
2. Are you using a Windows PC or a Mac? What browser are you using?
3. Are you using 1Password 8 or an earlier version of the app?

I look forward to hearing from you. 🙂

-Dave

Hi @1P_Dave

1: Yes.
2: Windows 10 & Edge
3: 1Password 8

Thx in advance!
Daniel