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Joelc
September 1, 2026
Question

1P Keeps Asking To Update For A URL With Multiple Login Credentials. How Do I Stop This??

  • September 1, 2026
  • 4 replies
  • 2 views

I bank at one of the major Canadian Banks.

 

I have personal accounts, business accounts and secure communications accounts with this bank. each of which has different login credentials (i.e., think multiple bank cards).

 

This means:

  1. I have 6 different sets of login credentials
  2. I use the same URL to login for each set f credentials (i.e., the bank only has one portal).
  3. Every single time I login I get the pop up messages asking me to update my login credentials *which is exceptionally annoying”.

Is there a fix for this and, if yes, what is it? I do not want to disable the message entirely because I do like being asked when I create a new account or update an account.

 

Look froward to your assistance and responses.

 

Thank you.

4 replies

Joelc
JoelcAuthor
September 2, 2026

A second related problem, when one selects update it updates both the user name and teh password which is great excepts it writes teh wrong username (i.e., it writes the username from the default item).

 

I had this happen to me today and I got lock out of one of my accounts.

if this cannot be fully fixed (i.e., both items) then perhaps the Settings > Autofill & save > Offer to save logins can be re-engineered to exclude specific domains.  That, at least, would give me the “Offer to save” capability for all domains other than my bank!

1P_Dave
1Password Employee
1Password Employee
September 21, 2026

Hello ​@Joelc! 👋

Thank you for reaching out. I understand that you have six different sets of login credentials for the same bank website. Do you have six different login items saved in 1Password, one for each of your login credentials, and do all of them have the same URL added to them? 

If you fill one of the six login items using 1Password, you shouldn’t be asked to update any of the other 5 logins. 

I look forward to hearing from you. 

-Dave

Joelc
JoelcAuthor
September 21, 2026

@1P_Dave 

 

Appreciate the response noting the answers to your questions are:
 

  1. Yes, I do you have six different login items saved in 1Password, one for each of my login credentials.
  2. Yes, all have the same URL added to them.

Correct, if I fill one of the six login items using 1Password, I shouldn’t be asked to update any of the other 5 logins.  hence ethe problem.

 

I have been working with support, and I believe the problem is largely resolved; that is, I am monitoring it. The problem appeared to be a communication problem between the 1P application and the 1P Safari extension and will provide an update in a few days’ time.

 

Thanks for the response, it is greatly appreciated.

 

 

 

2.

1P_Dave
1Password Employee
1Password Employee
September 21, 2026

@Joelc 

I’m glad that my colleagues are helping over on the email side! If the issue comes back, reply to their last email and they’ll be able to help further. 

-Dave