1P Not Acting Properly

Is there anyone out there at 1P?

Very confused - what happened to help from 1P on problems posted here - do they no longer help?

Hello ​@BenBob! 👋

I’m sorry for the delay in replying. Our community is a great place for customers to help one another, and our team members are here too. If you need a quicker response, you can also reach out to our support team directly via email.

I’ll answer your questions below: 

1)1P makes me fill in my password when I go to a website when it is already unlocked - I unlock it via the icon in the top toolbar on my Mac - but when I go to login to a website, it does not recognize that 1P is already unlocked and it forces me to input my password and I can’t use fingerprint - I must type password).  Just started acting this way - why is it doing that?

We recently had an issue where 1Password for Safari wouldn’t unlock when you unlocked the desktop app, make sure to update the desktop app to the latest version which has the fix: How to keep 1Password up to date

If you still see an issue after updating then please let me know. 

Why do I have to turn off my ad blocker to login to the forum?

Can you share details of the problem you’re experiencing when using an ad blocker? Any information you can provide, such as an error message or a screenshot, would help to investigate further.

I wanted to attach screenshots to show what I am talking about in item 1 but I can’t figure out how to do so in this new forum.

You can attach a screenshot by clicking here: 

I look forward to hearing from you. 

-Dave