1P not filling the boxes

@Andrew42

I apologize it looks like your posting slipped through the cracks. If you're continuing to have trouble please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Tks. I'm still facing the problem intermittently.

I was going to add to this thread, but a restart seemed to restore 1Password functionality.

To be more specific:

I have already reported a time lag between entering my Passport password in the Windows app and the Browser icon changing from locked to open Maybe these two issues are connected.

What I can state is that the problem I have with the boxes not filling occurs more when I select an website in the desktop rather than selecting by using the browser icon.

I have some sites in my browser favorites, ( I use Edge). The problem frequently occurs when I select the web site by clicking on the entry in my browser favorites bar.

I hope I am being clear and helpful. I do not pretend to know exactly how to name the various key points: Windows App, Browser icon, Browser Favorites for example.

The key fact for me is that when the problem occurs and the boxes are not filled, hovering the pointer over the box does not help as 1P neither suggests an entry in my vault nor fulfils the details.

I am not unable to enter any site. I just have to try various ways when the problem occurs.

Thanks for getting back to me with that info @Andrew42.

In order to better understand what's going wrong, can you capture a screen recording of the behaviour you described and attach it to an email message addressed to support@1password.com. With your email please include:

A link to this thread: https://1password.community/discussion/140952/1p-not-filling-the-boxes
Your forum username: @Andrew42

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Sadly my PC hardware cannot run Win +Alt + R. Any other ideas?

Hi @Andrew42,

My suggestion would be trying either Loom or Recordit. Let us know if you are still having trouble.

Thank you. I have installed Loom. Now to see if I can make a video that makes sense!

Thanks for continuing to work with this @Andrew42 Please send that video to support@1password.com in order to preserve your privacy here in the community. Don't forget to obscure any sensitive details/passwords etc,. We do not want those. They are for you alone.

I have NOT forgotten you. I am trying, not very successfully to install and use Loom. Signing in using Google is not working very well: remember I need to create a video when 1P is not working to show you the time lag between signing into 1P in the app and the browser icon reflecting that. I think I've recorded a video but cant find it to review it!!

Keep the Faith.