1P Password icon unresposive

@jimmyweg

Is this site-specific or all sites that you're having trouble using the button? I would think a specific URL based on your screenshots and wording. I noticed you have several icons in the browser toolbar. Have you disabled all of the extensions (temporarily) but 1password and checked the site? If the functionality returns, try turning them on one at a time until you can locate the offending one.

Thanks. It's site specific, although the base URL for both logons is the same: helenair.com. There are no conflicts with any extensions. I can enter my creds in the non-responsive logon window by using autofill from the extension.

I'll bump this post and see if there's a better way to phrase the issue. Attached is a pic of the problem page with the unresponsive icon. Again, I can elect to autofill my creds. If you go to the main page, helenair.com, you'll see a log in link in the upper right. If I open that link, 1P works fine; click in a box and click the 1P drop-down. Second screenshot. The problem page pops up if you click a few articles at the site. After a few clicks, you hit the paywall and have to log in. Thanks!

Anyone from 1P have a solution to my issue with this site?

I still haven't heard back from anyone in tech support. If you guys don't have a solution or don't care to provide a little support, let me know and I'll move on.

@jimmyweg

I'm sorry that we could not get back to you sooner, it's a busy time around here and we're working to get to everyone as fast as we can. I would recommend reaching out to us via email and one of my colleagues on the extensions team can work with you directly. We may need specifics about the page in question that the team can help you gather or diagnostic reports from your device.

Emailing is the best way to get a support ticket logged. Please use support+forum@1password.com. Be sure to use the email address tied to any account in question.

If you would include a link to this topic it will help prevent you from typing all of this out anew.

https://1password.community/discussion/131677/1p-password-icon-unresposive#latest

I sent an email. Thanks!

Thanks @jimmyweg

It's here. Someone will be with you as soon as possible.

ref: NZD-37868-283

I'm still waiting.