1P's proxy credentials popup is strange

Hello @eeljazz! 👋

I'm sorry that you're seeing odd issues when using 1Password with your proxy. Both the pop-up and the crashing behaviour doesn't sound right, so that I can better understand the situation can you please tell me the following:

1. Can you post a screenshot of the proxy pop-up that you see?
2. Can you tell me more about the proxy that you use? Do you use any proxy auto-configuration (PAC) files?
3. When 1Password crashes do you receive a crash report? Or does the app just completely close?

I look forward to hearing from you.

-Dave

It's odd that 1P crashes when you try to auto-fill the proxy popup – that's definitely not ideal. And the fact that hitting ENTER doesn't work adds another layer of inconvenience. It seems like there's room for improvement in how 1P handles these situations. Your suggestion about persisting credentials from a 1P item sounds like a practical solution. It would be great if there were an option to link those credentials directly to the proxy setup, saving you the hassle of dealing with the popup every day. Have you considered reaching out to 1P support about this http://pyproxy.com/?utm-source=crd&utm-keyword=?s1111? They might have some insights or even a workaround that could help in the meantime.

Hi Dave!

1. Certainly. See the attached screenshot.
2. Yes, we use a PAC file in our enterprise environment.
3. Yes, I receive a crash report. The app completely closes and the crash report shows up a few seconds later. Here's a screenshot of it:

I saved the content of the crash report as text and I'd like to share it but the forum editor is saying "filetype" not allowed. If you tell me how I can share it, I'm happy to do so.

@eeljazz

Please email us using the report using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. eeljazz
A link to this topic. https://1password.community/discussion/144179/1ps-proxy-credentials-popup-is-strange#latest

This will help us connect the dots as they say.

Done!

@eeljazz

Thank you! I've located your email and one of my colleagues will send you a reply as soon as possible. 🙂

-Dave

ref: BNT-32589-771