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February 13, 2023
Question

1passoword is not autofilling any sites

  • February 13, 2023
  • 3 replies
  • 166 views

It's working on my wife's vault but not mine. Just started today.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=1passoword%20is%20not%20autofilling%20any%20sites

3 replies

steph_giles
1Password Employee
1Password Employee
February 15, 2023

Hi @mrempel,

I'm sorry you are having difficulty using 1Password to fill on websites. Can you start by letting me know if you can see a 1Password icon in your browser toolbar? If yes, what happens when you click on it?

Is the behaviour the same if you give your computer a complete restart?

Let me know how you get on!

February 15, 2023

So today it's back working properly. I made sure that I was logged in properly, there was not lock on the browser extension. I kept having to enter my password everytime I wanted to use it. The same was happening on my phone. I don't know what was going on, but it's working now. I'm sure you get a lot of messages about issues, but not getting a response for over 1 1/2 days is frustrating when something like this that you depend upon regularly is not functioning correctly. I hope it was just a one time blip.

steph_giles
1Password Employee
1Password Employee
February 15, 2023

Thank you for getting back to me @mrempel, I apologise for the delay in our reply.

I hope things are smooth sailing from here on but please do let us know if there is anything else we can help with at all.