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lumiere
lumiere
September 24, 2021
Question

1Password 7.8.1 Dropbox (personal and work) sync does not work anymore

  • September 24, 2021
  • 3 replies
  • 102 views

Hi,

I use Dropbox (personal and work) to sync my personal vault and work vaults.
After the last iOS update "7.8.1", 1Password allow me to sync only one Dropbox account (Personal or Work), no more both of them.
If I select one account, 1Password automatically disable the second.
This happen only after the last 1Password release.
I don't want to migrate my vaults on 1Password server because I need to maintain separated vaults for personal and work uses.

1Password Version: 7.8.1
Extension Version: Not Provided
OS Version: iOS 14.7.1

3 replies

Jack_P_1P
Jack_P_1P
1Password Employee
September 24, 2021

Hi @lumiere:

Thanks for letting us know. We were able to replicate this internally and are investigating.

I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

ref: apple-5505

A
Anonymous
September 24, 2021

Hi luminaire, thank you for the bug report.

I've investigated and found and fixed the problem. I anticipate we will get a fix out some time next week. I'm sorry for the trouble this caused.

Note: At the end of this month, the old dropbox authentication tokens will expire, which will require re-entering your dropbox password if you haven't already done so.

lumiere
lumiereAuthor
September 25, 2021

Hi @"jack.platten" and @chadseld, thank you for your in answers and fix.

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