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BikerBob38
June 27, 2022
Question

1Password 7.9.5 says it is up to date

  • June 27, 2022
  • 15 replies
  • 434 views

Hi - I am running on a 2015 iMac with macOS 12.4.
1Password 7 version is:
Version 7.9.5 (70905003)
1Password Store

I have a subscription account.
When I do a Check for Updates, the response I get is that I am running the latest version, which is patently not true.
How do I update ti 1Password 8?


1Password Version: 7.9.5
Extension Version: Not Provided
OS Version: macOS 12.4
Browser:_ Safari

15 replies

kurtd
June 27, 2022

I was wondering the same thing. What I noticed is the app store version is still version 7.9.5. So the app is at version 8 but only if you download it outside the app store. I'm not sure why this is.

June 27, 2022

1P8 is a completely new app - it doesn't update from 1P7
You need to download it and install it from the website.

Jack_P_1P
1Password Employee
June 27, 2022

Hi @kurtd / @BikerBob38:

As @statto1927 mentioned (thanks for the assist! 😎) 1Password 8 for Mac is a separate download, and 1Password 7 for Mac won't automatically update to 1Password 8. You can download 1Password 8 for Mac from our downloads page here: https://1password.com/downloads/mac/

Let me know how you get on with that!

Jack

BikerBob38
June 30, 2022

I beg your problem for not thanking you all for your responses earlier. My bad.

BikerBob38
June 30, 2022

I went through hell when I upgraded from a License account to a subscription account and it took me hours of work to get my 1Password entries back in order after doing so
Before I download and update to 1Password 8 on my iMac, is there some way to archive my present 1Password database and then roll back to version 7 should I run into the same problem a second time?

June 30, 2022

This is confusing. I hope in the future old dot-oh releases notify you to upgrade to the latest. I can appreciate indicating that 7.9.5 is the latest v7 release, sure, as people may not want to switch to 8 for some reason. But there should be a notice informing users that 8 exists. I hope that's the case for 9, 10, etc.

1P_Dave
1Password Employee
June 30, 2022

@BikerBob38

Are you able to see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)? If you do and you don't see an older standalone vault named "Primary" in 1Password 7 on your Mac then the installer will take care of everything for you.

If you're already using a subscription and you see all of your items on 1Password.com then your data is already backed up to your online 1Password account in case something goes wrong on your Mac.

B:

I'm sorry that the lack of an update notification was confusing, we've announced 1Password 8 through the tech media, social media, on our blog, and on our community forum. We have millions of users and we wanted to make sure that that our support team would be able to help anyone having issues so we're performing a staged rollout of 1Password 8. We're working on how to best notify existing customers of the update. 🙂

-Dave

BikerBob38
June 30, 2022

Dave - just headed out the door when I saw your post. I'll look at it more carefully when I get home and get back to you. Meantime, many thanks for that fulsome reply.

BikerBob38
July 1, 2022

OK. Let's take these one at a time.

First anomaly: when I click on the link you gave me, Dave, the first thing I see that seems a possible red flag is that under Identity, of which I have 15, every single Identity - save -has, in red type, this: This item has an unsupported field.
Is this a problem?

Jack_P_1P
1Password Employee
July 1, 2022

Hi @BikerBob38:

1Password.com doesn't have support for viewing attachments to items just yet. It sounds like you've added attachments to your Identity items, in which case you can view them in the 1Password app on your Mac.

Jack