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silothelegend
March 17, 2025
Question

1password 7 working on Iphone, but cannot login online.

  • March 17, 2025
  • 1 reply
  • 219 views

It says the password is incorrect. Is the master password for the IOS app the same for my account online? I even tried downloading and installing the app for Macbook but when I scan my qr code and enter the master password, it says the credentials are not correct.  Please help, I want to back up my passwords somewhere, have access to them onlline, and upgrade to 1password 8. I am totally stuck.

1 reply

1P_Dave
1P_Dave
1Password Employee
March 17, 2025

Hello @silothelegend! 👋

I'm sorry that you're unable to sign into 1Password online. 1Password 7 is an older version of the app that is no longer supported and it sounds like you might have a standalone vault in the app that uses a different password than your 1Password account does. 

So that I can help further, I'd like to ask you to create a diagnostics report from your iOS device:

Send a diagnostics report (iOS) - 1Password 7

Make sure that you use the instructions for 1Password 7. Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-7-working-on-iphone-but-cannot-login-online-/153285
  • Your forum username: Silothelegend


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

S
silothelegendAuthor
March 17, 2025

I have sent the email twice but have not received an email back from the bot with a support ID number.  Help

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