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August 5, 2022
Question

1Password 8 android app not always auto filling or showing suggestions

  • August 5, 2022
  • 11 replies
  • 1659 views

Hi,

I have been getting an issue with the 1Password 8 app where it often does not show suggestions on the top of gboard.

It does work however if i open the 1Password 8 app to 'wake' it up then go back to my browser window or app and it will suggest the password on the top of the keyboard without me even having to refresh the page.

I have tried to change the power settings for the 1password app so that it is 'unrestricted' but this does not seem to make any difference, is this a bug in the new version or any other suggestions?

Tested on Google Pixel 5 and Pixel 4a


1Password Version: 8.9.0
Extension Version: Not Provided
OS Version: Android
Browser:_ Chrome/ any apps

11 replies

1P_Timothy
Community Manager
August 9, 2022

Hello @JH94 thanks for letting us know this has been an issue for you. I have a Pixel 4a handy and I'm not seeing the same behavior even with a restart or a force stop.

When you 'wake up' 1Password is it open in the background but locked or closed completely? I'd also like to ask you to try re-installing 1Password 8 for Android. Before uninstalling please confirm that you can sign in on 1Password.com or another 1Password app. Do you see any difference in behavior with a fresh install? Thanks again!

August 9, 2022

Hey @1P_Timothy , Thanks for the reply, i'll give that a try and see how it goes. Will report back if still getting the same behaviour.

Thanks,

August 13, 2022

It sometimes shows for the username field but not for the password field, and a lot of apps ask for your username before allowing password field to accept input. I'm on Android 12 with Gboard.

1P_Timothy
Community Manager
August 17, 2022

Hi @catbrains, thanks for joining the conversation! Have you noticed this predominantly in apps? If so, please share any of the apps where you've seen this behavior. I would be happy to file them with the team. Thanks again!

August 18, 2022

Same here with a Xiaomi Tab 5, massive filling problems with v8, while v7 worked.

1P_Timothy
Community Manager
August 23, 2022

Hi @tezvienna, I'm sorry to hear this has been an issue for you!

You may need to turn Display pop-up windows on. You can enable that setting with these steps:
1. Open your device settings.
1. Tap Apps > Manage apps > 1Password 8 > Other permissions.
1. Tap "Display pop-up windows while running in the background" on.

Let me know if that works for you!

August 24, 2022

@1P_Timothy I'm having similar issues so I went to make those changes. I don't have any options for "Other permissions".

August 31, 2022

Hi @1P_Timothy,
thank you, your hint solved my problem!
Regards

1P_Timothy
Community Manager
September 7, 2022

Great to hear it @tezvienna!

Cromm, it looks like we have another thread open regarding filling issues. Lets continue the conversation there.

October 16, 2022

a link would have been nice