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A
Anonymous
June 6, 2022
Question

1Password 8 Keeps Reverting to 1Password 7

  • June 6, 2022
  • 17 replies
  • 881 views

I upgraded to 1Password 8 last week, and I've had the same issue several time now where 1Password 8 (the main app, not the "1Password for Safari" app) will have apparently quit, deleted itself, and 1Password 7 is suddenly back in the Applications folder (despite me having deleted it). I've repeated the upgrade process a few times now in different ways (upgrading an existing 1P7 install, removing 1P7 then installing 1P8 as a fresh install, etc.) with the same results, usually within a day or two.

I'm using the 1P8 installer linked to when logged into 1Password.com, so whatever version of 1P8 that is... My 1P7 version is 7.9.5. I guess I'll stay on 1P7 until I can get some suggestions on what's going on.

Thanks!

1Password Version: 1Password 7 Version 7.9.5 (70905003)
Extension Version: Not Provided
OS Version: MacOS 12.2.1

17 replies

Show previous replies
Alvin_L_1P
Alvin_L_1P
1Password Employee
June 8, 2022

Thanks so much @videoaaron ! I've located the ticket, and one of my colleagues will reply to you shortly.

Alvin

ref: KLM-27181-588

Alvin_L_1P
Alvin_L_1P
1Password Employee
June 8, 2022

Sorry I missed your previous messages @IAmPissed ! I'm glad to hear that our colleague, Catherine, has mostly resolved the issue.

A
Anonymous
June 8, 2022

Thank you!

A
Anonymous
June 9, 2022

So, I think the vault is all fixed, and now as I try to make the upgrade to version 8, I get this screen for hours and hours. This is naturally what happened that caused all of my troubles in the first place. Why won't this import my data from 7 into 8?

Thanks,

Jim

Alvin_L_1P
Alvin_L_1P
1Password Employee
June 9, 2022

Hey @IAmPissed :

The 1Password 8 for Mac app does not support standalone/Primary vaults which is why you're experiencing the installer issue. Before you can successfully install 1Password 8, you'll need to remove the Primary vault.

First, if you sign in to your account on my.1Password.com (in a web browser), is your data correct and complete or are you missing data?

Alvin

A
Anonymous
June 9, 2022

Well, interesting you say that. Now that Catherine helped me get the Private vault fixed, I did delete the Primary (iCloud) vault. I tried the upgrade again (without the Primary vault existing now) and it still hangs during importation.

Yes, signing into 1Password.com displays a perfect Private vault with all data intact. None missing, except for the attachments are missing in the web browser. They are in the Private vault in the version 7 app though. So, what do I need to do?

Jack_P_1P
Jack_P_1P
1Password Employee
June 15, 2022

Feel free to get in touch if there's anything else we can help you with!

Jack

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