Question

1password 8 lost most of my passwords!

3 replies
98 views

Before I updated 1password on my android phone, Samsung galaxy s22 ultra, all my passwords that lived in my windows versions were there. After I updated to 1password 8, most of my passwords were gone. Only some were still there and now I have to manually add them to 1password. Is this normal and is there a fix? Thanks for the help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Android

1P_Timothy

Community Manager

Hi @manitobamike, thanks for letting us know about this issue on your device.

That doesn't sound right, and I'm sorry for the trouble here. I'd like to ask you to email us at support+forum@1password.com so we can help investigate this issue further. Please include a description of the issue with your message. You'll get an auto-reply from BitBot which gives you a conversation number, that looks like [#ABC-12345-123]. You can post that here and I'll be sure you message gets to the right place.

M

manitobamikeAuthor

sorry, I made a mistake. I found them. Thanks for your help.