1Password 8 not working in some Mac user accounts

Ironically having spent the past couple of days searching on here for similar problems, and raised a support request to 1Password which two days later hasn't been responded to, I'm glad we're not alone with this.

We're using 1Password for Families, and although I've been running version 8 for a while on my Mac, I'd not until this week upgraded the older Mac that my kids share. As with Mark it works fine for the account that installed version 8, but crashes on opening on any of the other accounts whether or not they are admins.

Having taken a look at the crash, it's failing to open part of the Electron framework or a dependency, as with Mark I've tried various things including repairing permissions and reinstalling. I'm currently considering just rolling that MacBook back to version 7 as having spent a lot of time encouraging the kids to use decent passwords they're now a bit stuck not able to use 1Password because of this problem.

Hi @RTPeat / @markbot:

Thanks for reaching out. I'll need to take a closer look at your specific email conversation @RTPeat and respond to you there, but we're actively investigating this.

@markbot:

Can you please share the crash report with us at support+forum@1password.com? Include your username markbot and a link to this thread: https://1password.community/discussion/132881/1password-8-not-working-in-some-mac-user-accounts#latest and I'll able to take a closer look. After emailing in, you'll receive a reply from BitBot with a support ID like [#ABC-12345-678]. Post that here and I'll be able to locate your message.

Jack

ref: dev/core/core#14740
ref: CDR-13725-481

Dear Jack,

I sent in a crash report as you requested.

The support ID from BitBot's return email is:

[#PTL-44678-119]

If there is anything else you need from me, please let me know.

Thanks again for your help.

markbot aka Mark

P.S. I included my handle, 'markbot', but it appears to have been autocorrected to 'market.'

CORRECTION:

Dear Jack,

I RE-SENT the crash report including my username (markbot -- not 'market') and I sent it from the Gmail address I use with 1Password support.

The support ID which came back this second time is:

[#DIX-57843-291]

Best regards,

Mark aka markbot

Hi @markbot:

I was able to locate your message, so I'll take a look and get back to you there. Thanks!

Jack

ref: DIX-57843-291

Dear Jack,

(I sent you this message via email, but I'm duplicating it here.)

The fix (which involved opening Terminal.app and changing some permissions in Password.app from the command line) you emailed to me worked.

1Password is opening properly in all Mac accounts.

Thank you for your help.

Best regards,

-Mark aka markbot

P.S. I note that your fix came only a day after I submitted my support message. Special thanks for that. You might want to post the fix here, until such time as the app itself can be updated to resolve the issue.

Appreciate the update here, @markbot! On behalf of Jack, you're very welcome. 😊

You know where to find us if you have any questions in the future. 👍🏻

Hi,

Could you please share the solution here?
I'm facing the same problem.

Thanks,
Hans

Hi @fl6nders:

To verify that this is the specific issue you're experiencing, can you please share the crash report with us at support+forum@1password.com? Include your username fl6nders and a link to this thread: https://1password.community/discussion/132881/1password-8-not-working-in-some-mac-user-accounts#latest and I'll able to take a closer look. After emailing in, you'll receive a reply from BitBot with a support ID like [#ABC-12345-678]. Post that here and I'll be able to locate your message.

Jack

Hi, I received following support ID: [#QKY-28757-457] .