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June 4, 2022
Question

1Password 8 on Imac not saving new login item & not syncing

  • June 4, 2022
  • 2 replies
  • 107 views

Have new Imac Studio which I loaded my old Imac information onto from TimeMachine. 1Password is on new Mac, updated, can open and my information is there in 1Password, but when go to create a new login item it wont and have pop up window with this: We werent able to save your login. We ran into a problem adding your file. Try again or contact 1Password Support for help."

Also, on new Mac it is not syncing as I created a few new test items off of my old Imac and phone on 1Password and this information not syncing in new Imac but is syncing across multiple devises. We have the family plan also.

I deleted the app and downloaded 1Pasword 8 also and to make sure, and same issues.

Suggestions?

Thanks.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

2 replies

June 4, 2022

Found solution and did this from https://support.1password.com/cs/starting-over/ and now working so FYI for anyone else in the future.

Jack_P_1P
1Password Employee
1Password Employee
June 16, 2022

Hi @Dr_Agileup77:

I'm glad to hear the steps there were able to help you out. Feel free to get in touch if there's anything else we can help you with in the future!

Jack