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September 19, 2022
Question

1Password 8 on MacOS extremely sluggish / slow to respond

  • September 19, 2022
  • 29 replies
  • 3372 views

Hi, my Mac app is very slow to respond. When I type into the search bar it takes a long time for each character to show up. I can fix this by restarting the app, but it soon reverts to the sluggish state. Any idea why this may be happening? Thanks in advance!

  • About 1P: 1Password for Mac 8.9.4 / 80904044, on PRODUCTION channel
  • About Mac: macOS Monterey version 12.5.1 (21G83)

1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: 12.5.1
Browser:_ Not Provided

29 replies

1P_Dave
1Password Employee
1Password Employee
September 19, 2022

Hello @parekh! 👋

I'm sorry to hear that 1Password 8 is running slowly on your Mac. Can you update macOS to version 12.6 to see if that might resolve the issue: Update macOS on Mac - Apple Support (CA)

If you're still seeing the same issue after updating and restarting your Mac then I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

October 2, 2022

I'm running MacOS Monterey 12.6 on a Mac Studio (M1 Ultra w/64GB) and if I hit "CMD \" from within Chrome OR Safari it takes 6 to 8 seconds for the 1password dialog window to appear (or for it to autofill the form). Is it possible to downgrade back to 1Password 7?

1P_Dave
1Password Employee
1Password Employee
October 3, 2022

@cmwcatx

That definitely doesn't sound right. I'd like to ask for a diagnostics report from your Mac so that we can investigate further:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

October 9, 2022

Same here. Too slow on 'cmd + \'. I'm using iMac 2020, 64GB RAM, macOS 12.4.

October 25, 2022

Same issue here on a 2021 Macbook Pro M1 Max 64 Go (macOs 12.6).
Near 15 seconds to autofill, and all Chrome windows freeze

October 30, 2022

Yes, same here. It's almost unusable.
I'm on 12.6 and have a 13-inch Macbook Pro 2020 16GB, 2gh quad-core i5.
It used to run well on 1password 7.

October 30, 2022

I'm having this problem as well

XianNewman
October 30, 2022

For me, it's unusable.

It takes 10-20 seconds for ⌘\ to respond, then another 10-20 seconds for the password to autofill. I'm using a 2021 Macbook Pro with M1 Pro and 16GB memory.

I've downgraded to 1Password 7 while I explore alternative password managers. Unfortunate, since I've used (and praised) 1Password since its infancy, and was about to upgrade to a Business subscription for my company.

October 31, 2022

I have also experienced this problem several times now. Exactly how XianNewman describes it.

November 2, 2022

@1P_Dave Sending you diagnostic reports still is the thing to do ?