1Password 8 screwing up keyboard control in Adobe InDesign

Forum|Forum|4 years ago
May 4, 2022
6 replies
204 views

Just installed 1Password 8 today on my Mac. Immediately it causes problems with keyboard shortcuts in Adobe InDesign CC. I'm not talking conflicting global hotkeys. I'm talking about when I use the scale tool to transform items on a page in InDesign, I should be able to hold the shift key to make the scale proportional, but this no longer works when 1Password 8 is running.

Guys, please correct this bug. Very frustrating.

1Password Version: 8.7.0
Extension Version: Not Provided
OS Version: 12.3.1

macOS

1P_PeterG

1Password Alum

Hi @jackbrannen, thanks for raising this issue.

I confess to not being very familiar with the specifics of InDesign, but here's a few questions to get things started:

What happens when you hold the shift key to use that scale tool in InDesign? Does it just not work now?
Do you see any hotkeys in 1Password's settings menu that would conflict with what you're using in InDesign?

I recognize you feel this likely isn't about global hotkeys, I'm just trying to work out how it would be possible for 1Password to be involved there. 🤔

We'll look forward to figuring this out!

1P_PeterG

1Password Alum

Actually, wait. ⚡️💡 I think I know what this might be, and have now filed an issue with our developers to look into it.

Thank you for letting us know about this, @jackbrannen! 🙌

ref: dev/core/core#13958

A

Anonymous

Thanks. Can answer other Qs as you need!

1P_PeterG

1Password Alum

Much appreciated, @jackbrannen. 🙏

F

frogperson

My mind is blown - I’ve been experiencing the exact same issue as OP for months and only just figured it out. If I have 1Password open, I cannot scale objects proportionately with the shift key in indesign, as well as some other weird behaviors like I’m unable to duplicate a page as I normally would by click+drag+dropping with the option key. I’m running 1Password for Mac version 8.12.34.

1P_Gem

1Password Employee

Hi @frogperson! The original poster was running into an issue where 1Password could hold Secure Input when the main window was open to the lock screen, but minimised/not focused. This could interfere with keyboard and mouse input in other apps.

This issue re-emerged more recently, and our developers are currently testing a fix in the Nightly version. I don’t yet have a date for when this fix will make its way to the stable version, however I would recommend making sure 1Password stays up to date, and keeping an eye on our release notes page for news: 1Password Releases

In the meantime, to confirm whether this is the issue you’re running into, could you answer the questions below for me:

When this occurs, is the 1Password main window open to the lock screen, but not focused?
While this is happening, if you focus and then unfocus the 1Password main window, or terminate and relaunch the app, does this then get things working in other apps?

Looking forward to hearing from you!

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