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WilliamHolmes
March 17, 2025
Solved

1Password App blank after Mac Update

  • March 17, 2025
  • 3 replies
  • 237 views

After the recent Mac Update 15.3.2 (24D81), the 1Password App opens but the window pane is opaque. I tried restarting my Mac, ending processes etc. nothing seem to resolve this.

None of the menu options are opening, settings, about etc.

For now Im blocked editing items etc.

 

Best answer by WilliamHolmes

@1P_Dave 

They did offer some suggestions which didn't help.

I took the leap to uninstall and reinstall the App.

The reinstallation / login was seamless, much easier than expected, everything still as it was, nothing else to be done.

All good now.

3 replies

1P_Dave
1P_Dave
1Password Employee
March 17, 2025

Hello @WilliamHolmes! 👋

I'm sorry that the 1Password app isn't opening correctly on your Mac. While we work to resolve this issue, as a workaround, you can still access your items by logging in to your 1Password account on 1Password.com.

To investigate the issue further, I'd like to ask for diagnostics reports from your end:

  1. Open Finder.
  2. Click Go in the menubar at the top of the screen.
  3. Click Go To Folder...
  4. In the new pop-up that appears paste: `~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data` and then press return on your keyboard.
  5. Right-click on the folder titled `logs` and select `Compress "logs"`.


Attach the newly created `logs.zip` file to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-app-blank-after-mac-update/153267 
  • Your forum username: WilliamHolmes


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave 

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    WilliamHolmesAuthor
    March 18, 2025

    Your support ticket ID is XUR-53921-394

    (You might notice my 1Password App email is my work email address)

    EDIT: This morning (after cold reboot) the 1Password App window doesn't even open anymore, just the icon in the Dock. "Open Quick Access" menu option opened the finger print scan/unlock, then showed a blank popup.



    Thanks Dave

    1P_Dave
    1P_Dave
    1Password Employee
    March 18, 2025

    @WilliamHolmes 

    Thank you for posting the Support ID. I see that my colleagues have reached out to you over email, please continue the conversation there. 

    -Dave

    W
    WilliamHolmesAuthorAnswer
    March 19, 2025

    @1P_Dave 

    They did offer some suggestions which didn't help.

    I took the leap to uninstall and reinstall the App.

    The reinstallation / login was seamless, much easier than expected, everything still as it was, nothing else to be done.

    All good now.

    1P_Dave
    1P_Dave
    1Password Employee
    March 19, 2025

    I'm happy that reinstalling the app resolved the issue. Thank you for sharing the solution with us here in the community. 💙

    -Dave

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