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March 10, 2023
Question

1password App Crash

  • March 10, 2023
  • 2 replies
  • 103 views

I need assistance with my app on my mobile device. When I click on my 1password app I’m instantly kicked out and it won’t let me into it.

2 replies

March 10, 2023

I tried a different method that was posted on here for instances like these, but it was unsuccessful. I’m not sure what I need to do from here!! Help would be appreciated, thank you

1P_Dave
1Password Employee
1Password Employee
March 13, 2023

Hello @kimstevenson! 👋

I'm sorry that 1Password is crashing on your iPhone or iPad. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave