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December 28, 2024
Question

1Password app mysteriously deleted/damaged?

  • December 28, 2024
  • 3 replies
  • 249 views

M1 MacBook Pro , MacOS 15.2.
1Password was running just fine. Now the app is gone/damaged as per the image. Was this a failed auto-update?
This is not an App Store version.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 15.2
Browser: Safari

3 replies

1P_Dave
1Password Employee
January 6, 2025

Hello @loopless1! 👋

I'm sorry that you're not able to find the 1Password desktop app on your Mac. Is the screenshot in your post the /Applications folder on your Mac? Or is it one of the following folders:

That being said, all of your items are backed up to 1Password.com and are still available, even if you lose access to the app. You can reinstall 1Password from our website to get up and running again.

-Dave

loopless1Author
January 6, 2025

No problem, I just reinstalled it. But it did seem like something might have gone wrong in a 1Password auto-update.

1P_Dave
1Password Employee
January 6, 2025

@loopless1

I'll keep an eye out for reports from other customers to see if there's a pattern. If you see the issue again then let me know.

-Dave