1PassWord app will not unlock with password on iPhone

Hello @ChadM! 👋

I'm sorry that you're unable to unlock the 1Password app on your iPhone. So that I can better understand the situation can you tell me the following:

1. If you reveal your account password in the 1Password for iOS app before submitting, is it the correct password?
2. Are you able to log in to your 1Password account on 1Password.com in Safari on your iPhone?

I look forward to hearing from you.

-Dave

Yes
Yes

@ChadM

Thank you for answering those questions. So that I can investigate further, and find a solution, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/147715/1password-app-will-not-unlock-with-password-on-iphone
• Your forum username: ChadM
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Would it be simpler to reinstall or is likely that would not fix the issue?

@ChadM

It's possible that it might but a diagnostics report would allow the team and I to advise you on next steps more confidently. I don't want to provide suggestions that might not work. 🙂

-Dave