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March 17, 2025
Question

1Password Auto locking failing up on change of biometrics

  • March 17, 2025
  • 1 reply
  • 69 views

I bought new S25 Ultra and activated 1Password. Later when I changed my fingerprint biometrics,  the 1Password accepted the new fingerprint without seeking the app password. I have been using 1Password on IPhone and any change in security settings would by default lock the app asking to re enter the password. This is a serious security fail with Android.

App Version : 8.10.64.007

Samsung One Ui -7.0

Android 15

 

1 reply

1P_Dave
1Password Employee
March 21, 2025

Hello @arjuns23! 👋

I'm sorry that you're seeing unexpected behaviour from 1Password for Android after enrolling a new fingerprint. So that the team can look into this further, I'd like to ask you to create a diagnostics report from your Android device:

Send a diagnostics report (Android)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-auto-locking-failing-up-on-change-of-biometrics/153309
  • Your forum username: Arguns23


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave