Question

"1Password autofill is not working in Ticketmaster domain for logging purposes" issue is back...

Forum|Forum|2 years ago
June 6, 2024
3 replies
79 views

A while ago I reported a similar issue with ticketmaster.ca; it seems that a similar situation is back, but this time it is happening with the 1pwd in the browser. When I select my user from the dropdown options, both the email address and password fields are left blank with a red message stating that "This field is required".

Workaround: opening 1Password from the add-ons and select auto-fill.

Thanks!

1Password Version: 81034039, on BETA channel
Extension Version: 22400101, on BETA channel
OS Version: Windows 11 23H2
Browser: Firefox

Browser Extension

1

1P_Evon

1Password Employee

Hello @Camellochapin1, thank you for reaching out. I'm sorry about the trouble you're running into with 1Password.

I've tested the Ticketmaster website on my end using the beta version of 1Password in the browser for Firefox but haven't been able to recreate the same behaviour.

Can you check if the same behaviour occurs in the stable version of 1Password in the browser?

I look forward to your reply.

-Evon

C

Camellochapin1Author

Hello @1P_Evon. I just tested it with the following stable version: 1Password browser extension version 2.24.2, 22400205, on STABLE channel. It worked perfectly.

Now I am perplexed... I tried in so many different ways and it worked 100% of the time. I tried in non-incognito mode, incognito mode, stable 1Password browser extension, BETA browser extension... and it worked flawlessly. Even though I tried several times before logging this issue.

Thanks for your prompt response... you might close this post and sorry for the inconvenience.

steph_giles

1Password Employee

Hey @Camellochapin1,

Thank you for your reply.

No need to apologise, let us know if there's anything else we can help with at all.

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