Question

1Password BETA Constant Crash on Android

Forum|Forum|2 years ago
April 25, 2024
11 replies
1038 views

The current build on the Store is crashing when the app attempts to prompt for the fingerprint unlock. I need to kill the app and open it again to get it working, otherwise, it keeps crashing.

It has happened multiple times since last night (after I updated the app via Store) and on multiple websites.
I'm on a Samsung S23 Ultra up to date and was using Brave Browser.

1Password Version: 8.10.32
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Android

loggorAuthor

Some additional info. I go to a website for login, the suggestion appears in Samsung's keyboard context, then when I click the suggested login, everything crashes. If I manually kill the 1P process and try again it works. If I insist without killing the process, eventually Android sends a message like "1Password continues to crash" (not with those exact words)...

1P_Dave

1Password Employee

Hello @loggor! 👋

I'm sorry that 1Password is crashing on your Samsung S23 Ultra. I'd like to ask you to create a diagnostics report from your Android device:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/145498/1password-beta-constant-crash-on-android
Your forum username: loggor
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

loggorAuthor

@1P_Dave

BKG-68583-114

Btw check if it's not related to https://1password.community/discussion/144031/autofill-freeze-after-unlock#latest though this one happens after I use the biometric unlock, while the new (crashing) happens before the biometric unlock.

M

MH58

I have a similar problem on my Pixel 8 pro except it crashes after selecting the login item. If I force stop the 1P app eventually Android reports the app has crashed offering app info or close app options.