Skip to main content
November 29, 2021
Question

1Password can't complete update and will roll back any changes

  • November 29, 2021
  • 6 replies
  • 135 views

When I turned on my computer this morning, I get the message: "1Password can't complete update and will roll back any changes". It was an endless loop where I would click ok and a few moments later it would reappear. I had to uninstall 1password to get it to stop. I then restarted the PC and installed it from a fresh download (1password 8) and the same message appears. It no longer is in an endless loop, however it is the same message.


1Password Version: 8
Extension Version: Not Provided
OS Version: Windows 10 21H1

6 replies

DenalB
November 29, 2021

Hi @torrch !

Is there an Anti-Virus software which could block the update installation? Could you please check?

November 29, 2021

There is, but I checked the logs and nothing was being blocked. I disabled AV and tried again with the same result. Any other thoughts?

DenalB
November 29, 2021

Which AV software you are using? Maybe there are other guys who had this issue...

November 29, 2021

Well... I just tried to install it again (4th or 5th attempt) so that I could also share a screen shot of the error... however this time it worked without an issue. Strange! I guess this issue is resolved. :)

DenalB
November 29, 2021

Strange... But thanks that it works now. ;)

Jack_P_1P
1Password Employee
1Password Employee
November 30, 2021

Glad to hear you were able to get it sorted @torrch! And thanks to @DenalB for the assist! :smile:

Jack