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foursc
October 22, 2025
Question

1Password Chrome asks for password every time

  • October 22, 2025
  • 2 replies
  • 169 views

My Chrome extension keeps asking me to input my 1password password each site I want to use it in, even though I have these settings:

Also, each time it pops up, I am asked both for the 1password password pwd and ALSO at the seme time for the Windows Hello log in.

What can I do?

2 replies

1P_Dave
1P_Dave
1Password Employee
October 23, 2025

Hello @foursc! 

I'm sorry that you're being continually prompted for your account password when using 1Password in the browser. Can you check the following in Chrome:

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Make sure that "Integrate this extension with the 1Password desktop app" is on.


If that still doesn't work then do you see a green dot in the browser settings page? Or a different coloured dot and an error message? And if you click on About in the browser settings page what version of 1Password do you see listed? 

Can you also post a screenshot of the password prompt that you see? Make sure that nothing sensitive is visible in the screenshot. 

-Dave

    F
    fourscAuthor
    October 26, 2025

    Hi, did you see my reply?

    1P_Dave
    1P_Dave
    1Password Employee
    October 27, 2025

    Hello! I've replied to you here.

    -Dave

    F
    fourscAuthor
    October 23, 2025

    Thanks, @1P_Dave,

    I did 1, 2, 3 and they are all OK. Attaching screenshots.

    I recorded a screen capture video - shared here https://drive.google.com/file/d/1RyUK_p8T5inQ846Lz5h9Q6dAFtr-Pt3c/view?usp=sharing

    Thanks.

     

    1P_Dave
    1P_Dave
    1Password Employee
    October 27, 2025

    @foursc 

    Thank you for the reply. I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-chrome-asks-for-password-every-time/163749
    • Your forum username: foursc


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

      F
      fourscAuthor
      October 28, 2025

      Thanks.

      Here it is:

      CQM-47674-115

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