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November 27, 2021
Question

1Password chrome extension keeps getting locked because an update is available

  • November 27, 2021
  • 85 replies
  • 8404 views

1Password chrome extension keeps locking out every few minutes due to this!


Sometimes there is actually an update available for chrome (I use their canary channel so updates are very frequent), but a few times I've noticed this coming even when Chrome says there aren't any updates.

This makes the extension almost unusable for me since it's used not just for passwords, but also used for autofill. Why should 1Password stop working every time chrome has an update? It doesn't make a lot of sense.


1Password Version: 1Password for Mac 8.5.0
Extension Version: version 2.1.4
OS Version: Mac 11.6.1

85 replies

June 1, 2023

@steph_giles I've attached to this a screenshot that shows the issue. Chrome is not saying an update is required at this time, yet 1Password requires a password each time.

tomstock
June 2, 2023

I've started encountering this issue today, for the first time ever.
1Password for Desktop 8.10.8 NIGHTLY 81008004
1Password for Chrome 2.11.1 BETA 21100100

June 9, 2023

@steph_giles Happening again today. No Chrome update visible, but requiring me to manually enter password.

steph_giles
1Password Employee
June 15, 2023

Hey @laffingleigh, @tomstock,

Please can you send over the following so our team can dig deeper and further assist with the issue at hand:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. Thank you!

tomstock
June 16, 2023

This was resolved in one of the last few nightly builds. I'm not encountering this any more.

steph_giles
1Password Employee
June 16, 2023

Thanks for the update @tomstock, let us know if there's anything else we can help with.

June 16, 2023

Happening right now. Just sent the email.

steph_giles
1Password Employee
June 21, 2023

Do you have a support ID you can share @laffingleigh?

June 21, 2023

@steph_giles How do I find that out?

June 29, 2023

@steph_giles Still waiting on your response.

It's happening right now again. Chrome doesn't say it needs an update but 1Password does. (Chrome does need an update when you dig into it, but I am just underlining the irritation we're all pointing out:

Chrome has pushed out an update, hasn't alerted it's users, but still works as browser.
1Password has identified an update, alerted it's users, but breaks immediately.

Not a good user experience.