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February 9, 2023
Question

1Password Chrome Extension Stops Working

  • February 9, 2023
  • 14 replies
  • 813 views

I'm new to 1password (lastpass convert) and I'm doing a lot of resetting passwords.

At least a couple times a day I got to a site after, and 1password offers a new password to fill. But when I click, nothing happens. In the browser dev tools, when I click, there's an error on the console.

Uncaught (in promise) Error: Error response received for message
at menu.js:4:4508

Similarly, if I click on the browser extension, there's a new password to copy. But clicking copy gives an error:

The only way I can get it working again is to restart the browser entirely, which is quite annoying.


1Password Version: Not Provided
Extension Version: 2.6.0
OS Version: Ubuntu 22.04
Browser:_ Chrome

14 replies

March 9, 2023

Done. Just sent it in.

steph_giles
1Password Employee
1Password Employee
March 9, 2023

Thank you @dfors

April 7, 2023

Is there an update to this? I run into this exact issue and have to uninstall and reinstall the extension to get it working.

April 10, 2023

Hey @pljnn - I'm sorry to hear you've bumped into this issue as well. Our team is actively investigating this issue, but I have a couple questions on what you're seeing, if you don't mind:

  • Do you use the 1Password app (desktop app) as well?
    • If yes, does the browser extension and the desktop app lock/unlock along with each other, or do they need to be unlocked separately?
  • Do you have two-factor authentication enabled for your 1Password account?
  • If you manually lock/unlock the browser extension, does it improve the behaviour for you (in the same way that reinstalling does)? Here's how to manually lock/unlock:
    1. Right click the 1Password icon in the web browser's toolbar, and select 'Lock'.
    2. Wait a few seconds, left click the locked 1Password icon, then enter your account password and unlock the extension once more.
    3. Test things out again.

I look forward to your reply!