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Anonymous
July 1, 2022
Question

1Password Chrome extension stops working, requires reboot

  • July 1, 2022
  • 1 reply
  • 38 views

Using 1Password Chrome extension on Windows 10 machine. Has worked as expected for at least a year. Recently (within past month, maybe within last week or two), it suddenly stops working without notice. It will work fine for a few hours, then suddenly stop. Closing and reopening the browser doesn't seem to help. The only solution is a complete system reboot. After the system reboot, it works fine again for a few hours and then stops for no reason I can determine.

Very frustrating. Please advise.

1Password Version: 7.9.830
Extension Version: 2.3.6
OS Version: Windows 10
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=1Password%20Chrome%20extension%20stops%20working%2C%20requires%20reboot

1 reply

Jack_P_1P
1Password Employee
Jack_P_1P
1Password Employee
July 1, 2022

Hey @concordian:

That definitely doesn't sound like the experience we want you to have. To take a closer look, I'd like you to collect a console log from your browser:

Save a console log for 1Password in your browser

Attach the console log to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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