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December 7, 2023
Question

1password chrome extension stops working when playing audio

  • December 7, 2023
  • 1 reply
  • 162 views

My system:

1Password browser extension version 2.17.1 - 21700102, on STABLE channel
OS: Arch Linux 6.1.63-1-lts
Chrome: Version 119.0.6045.159 (Official Build) Arch Linux (64-bit)
Window Manager: Sway on Wayland

I have the same problem as is described in this discussion: https://1password.community/discussion/135841/1password-chrome-extension-keeps-closing-immediately-after-login

The problem is, that sometimes when i enter my password in the chrome extension popup, i do get to see the animation of the lock opening, but the popup disappears and 1password remains locked. Sometimes i can successfully open it. I wasn't really seeing the pattern, until i checked if it has anything to do with the tabs i have open and i can reproduce the behaviour like this:

  1. no open tabs, 1password extension opens successfully
  2. open spotify, but play no audio, 1password still opens successfully
  3. click the play button in spotify, 1password will take my password, but immediately close
  4. stop the music, 1password opens successfully again

I can do that however often i want and the behaviour is the same every time. Really strange. Also, when i click play, 1password locks. I can see the lock appearing on the chrome extension icon shortly after(couple ms) i click the play button in spotify.

Just checked, same with YouTube. The moment i play a video, 1password extension locks and i can't successully open it anymore, not matter how often i try. Its related to chrome playing audio. The other person, who posted this issue was also on Arch Linux. I don't have another Linux around to try. I does not happen in Firefox.


1Password Version: Not Provided
Extension Version: 2.17.1
OS Version: Linux 6.1.63
Browser: Chrome

1 reply

1P_Gem
1Password Employee
December 7, 2023

Hi @skoni, thanks for reaching out about this!

I'd love to take a closer look into what might be going on here. Could you reproduce this behaviour, and then send over an extension console log to support+linux@1password.com? Take care not to post your logs here on the forums.

With your email please include:

Looking forward to hearing from you! 😄