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Anonymous
November 11, 2021
Question

1Password couldn´t complete its update

  • November 11, 2021
  • 1 reply
  • 293 views

Hello,
we´re using 1Password on different workstations (Windows10). Sometimes on a few machines there´s an issue with the update. If we press Retry it works fine (sometimes I had to press 2 times)
. How is this possible. We don´t use any Proxy.

1Password Version: 7.9.828
Extension Version: Not Provided
OS Version: Not Provided

1 reply

1P_Claudio
1Password Employee
1P_Claudio
1Password Employee
November 11, 2021

Hey @mr_it This can sometimes happen if there is anti-malware installed on your Windows PC which prevents 1Password from updating as it should.

I'm pleased to see that you've since been able to update without further issue. Should this happen again, you're welcome to write in to us at support+windows@1Password.com. We'll then be able to work on this with you directly. :)

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