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RevMayer
August 27, 2025
Solved

1password couldn't complete its update - alternate temp directory

  • August 27, 2025
  • 3 replies
  • 104 views

I have an issue where 1password now constantly fails to update, showing me:

Error: 5-PermissionDenied

This started after I moved my temp folders (system and user) to a ramdrive. I tested this issue by putting the temp folders back, at which point things started working, but broke again as soon as I put temp back to the ramdrive.

System and app info:

Edition    Windows 11 Home
Version    24H2
Installed on    ‎2024-‎11-‎30
OS build    26100.4946
Experience    Windows Feature Experience Pack 1000.26100.197.0

1Password version: 8.11.6 (attempting to update to 8.11.8

Best answer by RevMayer

Thank you, the directory was not read-only but I found that changing my channel to beta worked. Thanks for the troubleshooting steps!

3 replies

R
RevMayerAuthor
August 28, 2025

Here is the setup log:

 

INFO  2025-08-28T15:43:16.217+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:566] Setup logs path set to : C:\Users\<redacted-username>\AppData\Local\1Password\logs\setup
INFO  2025-08-28T15:43:16.224+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:78] executing C:\Users\<redacted-username>\AppData\Local\1Password\1PasswordSetup-8.11.8.exe, build 81108040, device arch x86_64
INFO  2025-08-28T15:43:16.681+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:462] Updating from 81106027 to 81108040
INFO  2025-08-28T15:43:16.681+00:00 main(ThreadId(1)) [1P:op-localization\src\lib.rs:239] system locale detected as 'en-US'
INFO  2025-08-28T15:43:16.681+00:00 main(ThreadId(1)) [1P:op-localization\src\lib.rs:265] selected translations for EN_US based on detected locale en-US
INFO  2025-08-28T15:43:17.628+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:331] Copying files to C:\Users\<redacted-username>\AppData\Local\1Password\update
INFO  2025-08-28T15:43:17.629+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:78] copying files to: C:\Users\<redacted-username>\AppData\Local\1Password\update\8
INFO  2025-08-28T15:43:19.789+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:335] Renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO  2025-08-28T15:43:19.789+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:133] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO  2025-08-28T15:43:20.709+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
ERROR 2025-08-28T15:43:21.533+00:00 ThreadId(17) [1P:foundation\op-install\src\windows\mod.rs:458] Error Win32(0x00000057): The parameter is incorrect.
ERROR 2025-08-28T15:43:21.533+00:00 ThreadId(17) [1P:foundation\op-install\src\windows\mod.rs:458] Error Win32(0x00000057): The parameter is incorrect.
INFO  2025-08-28T15:43:21.761+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO  2025-08-28T15:43:22.850+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO  2025-08-28T15:43:23.876+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO  2025-08-28T15:43:24.921+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO  2025-08-28T15:43:25.865+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO  2025-08-28T15:43:26.872+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO  2025-08-28T15:43:27.838+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
ERROR 2025-08-28T15:43:28.607+00:00 ThreadId(15) [1P:foundation\op-install\src\windows\mod.rs:458] Error Win32(0x00000057): The parameter is incorrect.
ERROR 2025-08-28T15:43:28.608+00:00 ThreadId(15) [1P:foundation\op-install\src\windows\mod.rs:458] Error Win32(0x00000057): The parameter is incorrect.
ERROR 2025-08-28T15:43:28.608+00:00 ThreadId(15) [1P:foundation\op-install\src\windows\mod.rs:458] Error Win32(0x00000057): The parameter is incorrect.
INFO  2025-08-28T15:43:28.831+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO  2025-08-28T15:43:29.787+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
ERROR 2025-08-28T15:43:30.555+00:00 ThreadId(14) [1P:foundation\op-install\src\windows\mod.rs:458] Error Win32(0x00000057): The parameter is incorrect.
INFO  2025-08-28T15:43:31.065+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
INFO  2025-08-28T15:43:32.196+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:176] renaming C:\Users\<redacted-username>\AppData\Local\1Password\app to C:\Users\<redacted-username>\AppData\Local\1Password\previous
ERROR 2025-08-28T15:43:32.198+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:145] Failed to rename existing app folder: Os { code: 5, kind: PermissionDenied, message: "Access is denied." }
ERROR 2025-08-28T15:46:23.743+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:207] 1Password cannot be installed because the app directory is either in use or in read-only mode
ERROR 2025-08-28T15:46:23.799+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:172] failed to move app files. Error: InstallationCancelled
INFO  2025-08-28T15:46:24.999+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\installer.rs:403] starting C:\Users\<redacted-username>\AppData\Local\1Password\app\8\1Password.exe 
ERROR 2025-08-28T15:46:25.032+00:00 main(ThreadId(1)) [1P:foundation\op-windows\src\windows\controls\window_class.rs:249] Error Win32(0x00000584): Class still has open windows.

1P_Dave
1P_Dave
1Password Employee
September 3, 2025

Hello @RevMayer! 👋

I'm sorry that you're running into issues when updating 1Password. The logs that you posted include the following: 

ERROR 2025-08-28T15:46:23.743+00:00 main(ThreadId(1)) [1P:op-windows-starter\src\transaction.rs:207] 1Password cannot be installed because the app directory is either in use or in read-only mode

Can you verify that the app data folder isn't set as read-only using this guide.

If that still doesn't work then I'd like to ask you to create and share a complete 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-couldnt-complete-its-update---alternate-temp-directory/161473
  • Your forum username: RevMayer


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

R
RevMayerAuthorAnswer
September 5, 2025

Thank you, the directory was not read-only but I found that changing my channel to beta worked. Thanks for the troubleshooting steps!

1P_Dave
1P_Dave
1Password Employee
September 5, 2025

I'm glad that you were able to resolve the issue. Let us know if you need any other help in the future. 

-Dave

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