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storygems
March 3, 2024
Question

1password crashed and was forced to update to ver 8 in chrome with mac

  • March 3, 2024
  • 2 replies
  • 94 views

I am freaking out - I cannot get anyone to respond to me - I don't know what to do, I have tried everything. 1password crashed on 3/1 in Chrome on my mac wiht the latest os version. I was forced to update to ver 8 and now it won't recognize any of my password or secret key. I have version 7 on my phone and can still open that but won't update it till I can get the laptop working. ANYONE OUT THERE HAVE SOME SUGGESTIONS??? PLEASE - I have over 1,000 passwords as I am a web designer and webmaster and have all client accounts in my 1password manager.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: macOS14.3.1
Browser: Chrome

2 replies

S
storygemsAuthor
March 2, 2024

I am on Chrome with a Mac 14.3.1 - My browser stopped working and forcing me to upgrade to 1password version 8 - I was on 7 - now I can't seem to log into my account on my computer but still have access on my phone. I am afraid to upgrade my phone or log out. what do I do???? so incredibly frustrated.

1Password Version: version 8 on computer & 7 on my phone
Extension Version: Not Provided
_OS Version: mac 14.3.1
_Browser: chrome Version 118.0.5993.88

zaid_alian
zaid_alian
1Password Employee
March 4, 2024

Hello @storygems,

I am so sorry to hear that you're running into trouble while upgrading to 1Password 8. I understand how this can be frustrating. I'll be happy to assist you and get you back on track!

I've found and replied to your support ticket, and I would like to continue assisting you there over email.
To avoid duplicating conversations in multiple places at once, I'm closing this forum thread.

Thanks for your understanding and cooperation.

-Zaid.

ref: RME-62735-972

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