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LarryMcJ
October 21, 2023
Question

1Password crashes on launch

  • October 21, 2023
  • 4 replies
  • 133 views

About every fifth or sixth time I open 1Password, it instantly crashes. Opening it again, it seems to stay open. Using an iPhone 15 Pro Max.


1Password Version: 8.10.18
Extension Version: Not Provided
OS Version: 17.0.3
Browser: Not Provided

4 replies

LarryMcJ
LarryMcJAuthor
October 21, 2023

I uninstalled/reinstalled and the ratio got better. Only one crash out of 10 times opening it. I’ll keep watching it.

1P_Dave
1Password Employee
October 23, 2023

Hello @LarryMcJ! 👋

I'm sorry that 1Password is crashing on your iPhone. So that we can investigate further, I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

LarryMcJ
LarryMcJAuthor
October 23, 2023

Thanks, but I've uninstalled/reinstalled and it hasn't happed yet. If it does, I'll create the diagnostics report.

1P_Dave
1Password Employee
October 23, 2023

Thank you, I'll keep an eye out for your report if you do run into the issue again.

-Dave