Question

1Password Desktop App does not start anymore

Forum|Forum|2 years ago
May 3, 2024
7 replies
163 views

Hi there,

my App doesn´t start anymore. I even tried reinstalling the newest version in safe startup mode but that did not change anything either.
I uninstalled Malwarebytes and that also did not help.

The only errors in the logs I could find are the following:
"ERROR 2024-05-03T14:40:27.934 main(ThreadId(1)) [1P:foundation\op-windows\src\windows\controls\window_class.rs:248] Error Win32(0x00000584): Diese Klasse hat noch geöffnete Fenster."
"WARN 2024-05-03T14:41:48.723 main(ThreadId(1)) [1P:foundation\op-windows\src\windows\security\cert.rs:226] operation WinVerifyTrust: Verify took more than 300 ms (797 ms)"
"WARN 2024-05-03T14:41:48.723 main(ThreadId(1)) [1P:foundation\op-windows\src\windows\security\cert.rs:196] operation verify_trusted_file_certificate took more than 300 ms (797 ms)"

The Browser extension works fine btw but i usually use the Desktop App.

1Password Version: 8.10.32-25
Extension Version: Not Provided
OS Version: Windows 10 Pro
Browser: Not Provided

Windows

C

callmeveoAuthor

any help here?

C

callmeveoAuthor

@1P_Dave could you perhaps help me?

1P_Dave

1Password Employee

Hello @callmeveo! 👋

Thanks for the ping! I'm sorry that 1Password for Windows isn't starting. When you double-click on the 1Password app icon what happens? Do you see the app window open briefly and then close? Or does it not open at all?

As a first step can you try the following:

Make sure that you have a copy of your Emergency Kit.
Uninstall 1Password
Restart your PC (don't skip this step).
Reinstall 1Password

Let me know if you still see the issue after performing these steps.

-Dave

C

callmeveoAuthor

Thanks for the reply @1P_Dave

It does not open at all.
I already tried reinstalling and everything - even in safe startup mode.
Still nothing at all sadly.

Edit: just reinstalled it again as you instructed but didnt change anything..

C

callmeveoAuthor

the problem still persists..

C

callmeveoAuthor

@1P_Dave Anything I could try?

1P_Dave

1Password Employee

@callmeveo

I'm sorry for the delay in responding. So that I can investigate this further, I'd like to ask you to send in the logs that you mentioned in your first post using these steps:

Copy and paste this into your Windows search bar: %localappdata%\1Password\logs. Then press Enter.
Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder. If you’re using Windows 11, right-click and choose Show More Options > Send to > Compressed (zipped) folder).

Attach the zipped folder to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/145626/1password-desktop-app-does-not-start-anymore
Your forum username: callmeveo
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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