1Password desktop app is disabling itself (W11)

Question

I've been having an issue with 1Password for a few months where, periodically, it will disappear from my desktop and taskbar. Searching the start menu on Windows 11 returns no hits for an app, and I have no way to launch it. However, it is curiously still on my installed apps list in the Windows settings menu. The web-app and Firefox plugin still work fine, but no longer communicate with the desktop app, and so I can't sign in with Windows Hello. Any idea what might be causing this? I've already tried reinstalling the app.

1P_Gem · Answer

Hi @rowan9300, thanks for reaching out!That definitely sounds unusual, especially with the app still appearing in the Installed apps list but nowhere else. It makes me wonder if something has gone wrong with the app's registration in Windows.Since digging into this properly may involve reviewing logs or other system information, the next step will need to happen over email. Please write in to support@1password.com and include the following: A link to this thread: https://www.1password.community/discussions/1password/1password-desktop-app-is-disabling-itself-w11/166736 Your forum username: rowan9300 You'll receive a reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks!

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