1password desktop windows app does not launch / open

Hello @pdome! 👋

I'm sorry that 1Password for Windows isn't launching correctly. So that I can better understand the situation, can you tell me the following:

1. When 1Password fails to open, do you see an error message of any sort? Or does nothing happen?
2. How are you opening 1Password? From an app icon in the taskbar? From the desktop? From inside of a browser?
3. When 1Password fails to open, do you see the 1Password icon if you click here:

I look forward to hearing from you.

-Dave

Hi Dave,

Here are the responses to your questions, in order:

1. no error message, nothing happens
2. opening from an app icon in the task bar. I also tried from the Start menu (where all apps are) and the same happens.
3. I will need to test this since today, it opened properly (which is becoming less and less). Today I can see the little icon in that section.

@pdome

Thanks for answering those questions. I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/148380/1password-desktop-windows-app-does-not-launch-open
• Your forum username: pdome
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Hi Dave, here is the Support ID number: TJV-56137-615

@pdome

Thank you for posting the Support ID, one of my colleagues will send you a reply over email as soon as possible. Please continue the conversation there.

-Dave

ref: TJV-56137-615

I often see the same problem, reliably after I let 1Password restart after it updates itself. I usually launch it from the Start menu to use it but no app window appears. If I open Task Manager (Processes tab, Background processes section) and kill the 1Password process with the black and white icon (there's usually one like this, the others are color), then relaunching it succeeds.

This started happening in the last month or two.

Details
* Windows 10 Version 10.0.19045.5247
* 1Password 8.10.56
* have 1Password extensions installed in Brave, Firefox, Chrome.

FWIW I am having the same problem on Windows 11. The search bar shortcut works, the browser extension works, but the main window won’t open no matter what I do. I am about to try reinstalling. This is on 1Password 8.10.56.

Edition Windows 11 Pro
Version 23H2
Installed on ‎9/‎28/‎2022
OS build 22631.4602
Experience Windows Feature Experience Pack 1000.22700.1055.0

Thank you!

EDIT: I submitted my diagnostics, the ticket # is JJM-11791-151