Question

1Password disconnect message issue

Forum|Forum|5 months ago
January 28, 2026
1 reply
39 views

On the 1Password app, when the app is disconnected from 1Password's servers, a message displays on the bottom of the screen.

Tapping the message caused the app to reconnect but the disconnected message stays.

Is it possible to make this message confirm that connection with the 1Password servers has been re-established?

ChrisC1P

1Password Employee

Hi @trimiMidake thanks for reaching out!

I'm sorry that you're seeing a message that the 1Password app is disconnected.

I'd like to ask you to create and share a 1Password diagnostics report from your Android device as well as take a screenshot of the message you're seeing:

Take a screenshot on your Android device

How to send a 1Password diagnostics report

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-disconnect-message-issue/166903
Your forum username: trimiMidake

You should receive an automated reply from our BitBot assistant with a Support ID number that looks something like [#ABC-12345-678]. Please post that number here. Thanks very much!

- Chris

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