1Password does not recognize Microsoft Authenticator app on new Pixel 8a

Hello @Iffbiff! 👋

I'm sorry that you're unable to sign into 1Password on your new Android device. So that I can better understand the situation can you tell me the following:

1. Where did you originally save the 2FA one-time password for your 1Password account? In Microsoft Authenticator or DUO Authenticator? You mentioned trying both, did you save the one-time password in both apps?
2. Do you still have access to your old Pixel 4A? If you do then can you try the one-time password in your authenticator app there?
3. Are you able to log in to your 1Password account on 1Password.com (in the browser, not the app)?

I look forward to hearing from you.

-Dave

I originally used the MA on my Pixel 4a. I didn't save the one-time password for MA anywhere because I didn't know that was a thing. I use my emergency kit for the secret key. The 4a is wiped and being sent in to the manufacturer. I only loaded Duo recently to see if I could get it to work. I cannot log into my 1Password on any platform without the authenticator and I get the same notification. How do I recover the one-time password?

@Iffbiff

Thanks for the reply. You'll need access to the one-time password for your 1Password account in order to sign in on a new device or browser. If you still have access to 1Password on any of your devices then you might be able to turn off two-factor authentication from there: If you lose access to your authenticator app or security key

If you're using 1Password through your workplace then your administrator will be able to help you recover access to your 1Password account. You mentioned that you've already created a ticket with your IT team, I recommend that you escalate through that channel.

If you're having trouble with a 1Password family or individual account then let me know. 🙂

-Dave