1Password does not stay unlocked

Question

I want to keep 1Password unlocked on my Firefox browser but no matter the setting, it locks:

In Security, I have "Automatically Lock 1Password" - turned Off (button is to the left)
but if I leave my laptop for a few hours, when I return, it is locked.
In Security, I have "Automatically Lock 1Password" - turned On (button to the right). Next,
"Lock after system is idle for" , I've tried 8 hours or Never, and "Lock when device goes to sleep" is turned off (button to the left). However, after I've been away for less than 8 hours, 1Password still locks.

Thanks for any help on what I'm doing wrong.

Microsoft Surface Pro 11
Windows 11
Firefox 151.02

ChrisC1P · Answer

Hello @RFisher200 thanks for reaching out.

I understand that the 1Password for Firefox extension keeps locking sooner than you would expect.

I have some questions to help me better understand what's going wrong and so I can provide the best advice moving forward:

Do you have the 1Password desktop app installed?
Are you closing your browser when you leave your laptop?
Can you take a screenshot of your Security settings in the 1Password for Firefox browser extension and include it with your reply?
- Take a screenshot on Windows

Let me know if you have any questions.

-Chris

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