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greenpig
March 15, 2024
Solved

1Password does not work with Safari profiles

  • March 15, 2024
  • 66 replies
  • 2608 views

The app is pretty much unusable with Safari if you use profiles. Sometimes it won't unlock, sometimes it will only unlock with the icon in the browser bar, sometimes it will unlock but nothing will fill. It may work in one profile, and fail in others. Much of the time I have to open the 1Password app, search it for the site I'm on, and copy and paste the password into Safari. It works fine in other browsers.

1Password Version: 8.10.27
Extension Version: 2.21.0
OS Version: macOS 14.4
Browser: Safari

    Best answer by 1P_Dave

    Hello folks! 

    Our developers have released improvements to how 1Password communicates with Safari profiles in the latest versions of 1Password for Safari. Please make sure that you're running the latest versions of both macOS and 1Password for Safari: 


    If you're still seeing issues with the latest version of 1Password for Safari and macOS then I'd like to ask you to create a new diagnostics report from 1Password in your browser so that the team can identify whether you're running into a known issue and help further:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-does-not-work-with-safari-profiles/92139?topicRepliesSort=postTimeDesc
    • Your forum username: username


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    66 replies

    Show previous replies
    kzolnowski
    kzolnowski
    November 22, 2024

    @1P_Dave I'm on 8.10.52.25 now and this is still an issue for me.

    E
    EggsAndAvo
    November 23, 2024

    Also an issue for me still, ridiculous that it's been over a year.

    B
    bestlem
    March 13, 2025

    For even more failures create web apps in the dock from Safari,

     

    They count as a profile and so don't work unless you shut all othe Safari related apps including Safari down.

    1P_Dave
    1P_DaveAnswer
    1Password Employee
    March 14, 2025

    Hello folks! 

    Our developers have released improvements to how 1Password communicates with Safari profiles in the latest versions of 1Password for Safari. Please make sure that you're running the latest versions of both macOS and 1Password for Safari: 


    If you're still seeing issues with the latest version of 1Password for Safari and macOS then I'd like to ask you to create a new diagnostics report from 1Password in your browser so that the team can identify whether you're running into a known issue and help further:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-does-not-work-with-safari-profiles/92139?topicRepliesSort=postTimeDesc
    • Your forum username: username


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    D
    dpkonofa
    March 20, 2025

    When is the best time to grab a diagnostics report for this issue? I'm on the latest versions (and also on the beta versions on another device) and am still having these issues. In fairness, they don't seem to be as frequent but they're definitely still happening to where I need to enable/disable the extension to get it to kick in.

    Should I be grabbing the diagnostic report when it's spinning? When it's not working? After I reset the extension? Both? What is the most helpful?

    1P_Dave
    1P_Dave
    1Password Employee
    March 20, 2025

    @dpkonofa 

    Thanks for the question! You can generate the diagnostics report anytime after you reproduce the issue using these steps. 

    The team can provide further direction if they need more information once they've reviewed the diagnostics report. 

    -Dave

    H
    he2
    March 23, 2025

    I'm having the exact same problem and have the latest version of the extension for Safari. I use three different profiles and it's hit or miss with 1Password when it comes to autofilling a username and pw. Sometimes it works but often it does nothing, even though I'm logged into the app. Worked great with Chrome but I had to move off Chrome for other reasons so now I'm all set up with three Safari profiles and 1Password is leaving me hanging.

    H
    he2
    March 23, 2025

    PS: I have latest Mac OS as well.

    kzolnowski
    kzolnowski
    May 26, 2025

    For anyone still experiencing issues with the 1Password extension in Safari, I’ve found a solution. It may not be perfect, but it seems to work. Due to problems with Safari history (and cross-device syncing), I had to perform a full reset of Safari, including deleting all user profiles. I did the reset from iOS, which also triggered a reset of Safari on macOS.

    After creating new profiles, the extension—with desktop app integration enabled—started working quickly and flawlessly in each one (I’m currently using five profiles). I’m not entirely sure why it works, but it does :)

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