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August 12, 2024
Question

1password doesn't popup on the website where it worked fine before

  • August 12, 2024
  • 6 replies
  • 92 views

MacOS: Sonoma 14.6.1
Safari: 17.6
Firefox: 128.0.3
1Password for Mac 8.10.38 (81038062)

1password doesn't suggest logins on the bank's website chase.com


1Password Version: 8.10.38
Extension Version: 2.27.1
OS Version: MacOS: Sonoma 14.6.1
Browser: Safari

6 replies

Jayschwa
August 12, 2024

I'm having the same problem. I've noticed autofill has stopped working on a few sites in the last week or two. chase.com being the main one I notice.

1Password browser extension version 2.27.1
22700103, on STABLE channel
Browser: Brave Version 1.68.137 Chromium: 127.0.6533.100 (Official Build) (64-bit)

LabutinAuthor
August 14, 2024

Found these threads:
* https://1password.community/discussion/144255/chase-com-filling-isnt-working/p2
* https://www.reddit.com/r/1Password/comments/1digbri/chase_bank_website/

1P_Dave
1Password Employee
August 14, 2024

Hello @Labutin and @Jayschwa! 👋

I'm sorry that 1Password isn't offering to fill your login on the Chase website. There is an issue that our development team is currently investigating and that I suspect that you're running into.

Just to confirm: are you trying to login to secure.chase.com? If you are then can you try the login form on the main homepage:

  1. Go to chase.com (not secure.chase.com)
  2. Try to fill your login into the login form on the homepage.

Let me know if that works.

-Dave

ref: dev/core/core#31532

LabutinAuthor
August 14, 2024

It doesn't work on the main page too.

1P_Dave
1Password Employee
August 16, 2024

@Labutin

Our developers are investigating an issue where 1Password's suggestion might sometimes not appear on Chase's website. Can you try to click in the password field first and then the username field. Like this:

Does that allow you to fill your login? I look forward to hearing from you.

-Dave

1P_Dave
1Password Employee
October 16, 2024

Hello everyone,

Thank you for your patience. Our development team has made improvements to how 1Password handles the login fields on chase.com. Please update to 8.10.48:

If you still see the issue with 8.10.48 then let me know.

-Dave