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1Password error message on Start up

Forum|Forum|6 months ago
December 13, 2025
3 replies
422 views

For the last month or so, I've been getting an error message every time I start my computer. I "report" it. 1Password seems to have done nothing to correct the situation. The application seems to be functioning. The error message is annoying. It has been a source of complaints for years.

The failure to fix it makes me concerned about how well the application is being maintained.

I am running

64-bit operating system, x64-based processor on a Dell computer

Windows 11 25H2

OS Build 26200.7462

Experience Windows Feature Experience Pack 1000.26100.275.0

1Password is 8.11.23.1

Best answer by SBorke01

These directions enable Gem to diagnose my problem. Gem proposed the solution below, which worked.

From your latest diagnostics report, it looks like a corrupted crash report file is preventing crash reports from sending successfully. 1Password retries sending this file whenever your device restarts, which causes the repeated error message. Could you follow the steps below for me, and let me know what happens:

Make sure 1Password isn't running, and close any related error messages.
Press the Windows key on your keyboard, which will open the Start Menu.
Paste the following text into the search field, and press Enter: %LocalAppData%\1Password\crashes
When File Explorer opens, delete any files you see in this folder.
Restart your computer, and check whether the error still appears.

1P_Gem

1Password Employee

Hi @SBorke01!

I'm sorry to hear that 1Password shows an error message every time you start your computer. So that our team can investigate further, could you reproduce the issue, click Report on the error message, and then create a 1Password diagnostics report:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1password-error-message-on-start-up/165511
Your forum username: SBorke01

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

- Gem

S

SBorke01Author

This was only part of the solution that resulted in a diagnosis. In my case, there was further follow-up, see below, which solved the problem.

From your latest diagnostics report, it looks like a corrupted crash report file is preventing crash reports from sending successfully. 1Password retries sending this file whenever your device restarts, which causes the repeated error message. Could you follow the steps below for me, and let me know what happens:

Make sure 1Password isn't running, and close any related error messages.
Press the Windows key on your keyboard, which will open the Start Menu.
Paste the following text into the search field, and press Enter: %LocalAppData%\1Password\crashes
When File Explorer opens, delete any files you see in this folder.
Restart your computer, and check whether the error still appears.

S

SBorke01AuthorAnswer

These directions enable Gem to diagnose my problem. Gem proposed the solution below, which worked.

From your latest diagnostics report, it looks like a corrupted crash report file is preventing crash reports from sending successfully. 1Password retries sending this file whenever your device restarts, which causes the repeated error message. Could you follow the steps below for me, and let me know what happens:

Make sure 1Password isn't running, and close any related error messages.
Press the Windows key on your keyboard, which will open the Start Menu.
Paste the following text into the search field, and press Enter: %LocalAppData%\1Password\crashes
When File Explorer opens, delete any files you see in this folder.
Restart your computer, and check whether the error still appears.

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