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July 21, 2023
Question

1password extensions crashing on MacOS Sonoma Beta

  • July 21, 2023
  • 10 replies
  • 982 views

Hi there. I'm testing 1Password on MacOS Sonoma Beta and it seems that it crashes at least in my iMac (the same problem is less present but still happens on my MacBook Pro).
It is not an Apple Silicon, both are still Intel based. The iMac is particularly slow and this may have something to do with the crashes.
Moreover, the system is crashing all the time for "WindowServer" problems. 6 times in the last day at least.


1Password Version: 1Password for Mac 8.10.9 (81009045)
Extension Version: 2.13.1 on Chrome
OS Version: MacOS 14.0
Browser: All Browsers

10 replies

1P_Tommy
1Password Employee
July 21, 2023

@ramaral

Thanks for the report. I can't reproduce this on my Apple Silicon. I'll get something filed before the team on your behalf for these Intel devices. Just to clarify once again this is 1Password for Mac and not the browser extension. Because of the issue you mentioned (and all browsers) I would think that's a yes, but want to make sure so I can get the report correct. It also seems to tickle a browser issue in the back of my head. Please let me know.

July 21, 2023

Well, it is a mix of both. First, it takes eons for 1password to open after restart (as all apps - Sonoma so far is terrible for Intel Macs, don't do it if you can). I am forced to close it and reopen it. But before that, all browser extensions (Edge Beta, Chrome, Safari) crash (it opens the tab saying 'a problem has occurred'). After the system stabilizes, the crashes do diminish.

This is my set up: 3,1 GHz 6-Core Intel Core i5 - 64 GB 2667 MHz DDR4 - Radeon Pro 575X 4 GB

1P_Tommy
1Password Employee
July 21, 2023

Thank you.

ref: dev/core/core#23102
ref: dev/core/core#23103

1P_Tommy
1Password Employee
August 15, 2023

@ramarl

Has the slow to start behavior improved with subsequent Sonoma betas?

krusnof
August 18, 2023

I have similar issues on the latest Sonoma & 1PW beta with the M1 chip.
It can take forever to input the password in the browser extension (across browsers), and it seems to lock me out much more frequently even when all settings in both the main app and browser extension have been disabled or set to e.g. 4 hours.
It doesn't really crash but have lots of hangs

1P_Dave
1Password Employee
August 31, 2023

@krusnof

Thank you for the report. Please update to the latest macOS Sonoma beta as well as 1Password for Mac version 8.10.13. If you can still reproduce the same issue after the updates then I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

krusnof
September 1, 2023

@1P_Dave Still an issue. Latest Sonoma beta, and 1Password for Mac 8.10.16 (81016015).
[#HVN-68878-847]

steph_giles
1Password Employee
September 1, 2023

I'm sorry for the disruption @krusnof, I have located your support ticket and the team will be in touch soon.

ref: HVN-68878-847

September 12, 2023

Same issue, installed latest sonoma beta and 1password wouldnt open. I tried the nightly beta and it wont even install ... it just hangs

steph_giles
1Password Employee
September 15, 2023

Hey @"John Dyer",

I'm sorry for the trouble, are you also able to send over the details as requested above to support+forum@1password.com so we can take a closer look?

Thank you!