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April 15, 2025
Solved

1Password Firefox Extension & DocuSign Application Error

  • April 15, 2025
  • 12 replies
  • 565 views

We've noticed over the last few weeks that all of our users were having Application Errors when trying to log into DocuSign. We finally confirmed today after troubleshooting and talking with DocuSign support that the cause of the issue is explicitly the 1Password Firefox Extension. Using the 1Password extension with other browsers doesn't cause the issue and disabling the Firefox Extension resolves the issues. Our users are currently using the extension to sign in, which triggers the Application Error, and then manually disabling the extension which resolve the issue.

Best answer by A-O_S

Hi,

I am happy to report that I current am not encountering the issue anymore (Firefox 138.0.3 and 1Password 8.10.76.34).


Not sure of what changed.

Thank you for the support.

12 replies

May 16, 2025

Hi. I just checked and it is also working for me (Firefox 138.0.3 and 1Password for Windows 8.10.75). Thanks!

 

1P_Dave
1Password Employee
May 20, 2025

@A-O_S, @GaryH, and @dvelder 

Thank you for letting the community know that you're no longer seeing the issue with the latest version of 1Password for Firefox. I'll pass this along to our development team internally.

-Dave